English
SyncU Mart - Return Policy
Effective Date: 16-01-2024
Thank you for choosing SyncU Mart. We understand that sometimes you may need to return a product, and we are here to assist you. This Return Policy outlines the terms and conditions for returning products purchased through our online app and website platforms.
1. Eligibility for Returns
a. Product Condition
To be eligible for a return, the product must be unused, undamaged, and in the same condition as received. It must also be in the original packaging.
b. Time Frame
You may request a return within 2 days from the date of receiving the product.
2. How to Initiate a Return
a. Contacting Customer Support
To initiate a return, please contact our customer support team at support@syncu.in with your order number and a clear description of the reason for the return.
b. Return Authorization
Our customer support team will guide you through the return process, providing a Return Authorization (RA) number and instructions on how and where to send the items.
3. Return Shipping
a. Customer Responsibility
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
b. Packaging
Please ensure that the product is well-packaged to prevent damage during transit.
4. Refund or Replacement
a. Refund
Upon receiving and inspecting the returned items, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
b. Replacement
If you prefer a replacement, we will ship the new item once the return is processed.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Downloadable products
- Gift cards
- Perishable goods
6. Processing Time
Returns will be processed within 7 working days of receiving the returned items. Please note that it may take additional time for the refund to reflect in your account.
7. Contact Information
If you have any questions or concerns about our return policy, please contact us at support@syncu.in.
8. Changes to This Return Policy
We reserve the right to update or modify this return policy at any time. Changes will be effective immediately upon posting on our platform.
